Unable to restore purchase, account shows Lite or Trial user

If you are a paid Enpass user, but the mobile app is limiting the number of Items available to display (10 items for Trial users, 25 for Lite users), the cause may be...

• You are using different Apple ID on your iPhone than the ID used to pay for Enpass.
• You activated Enpass with different Apple ID than the ID used to pay for Enpass.
• You activated Enpass with different email address than the email associated with your Enpass subscription.
• You downloaded Enpass using a Play Store account with a different email address than the email associated with your Enpass subscription.

To check your account status:

• In Enpass on your computer, your status is shown at the top of Settings > General.
• On mobile devices, your status is show at the top of Settings, under the heading License Information.

To fix the issue:

• Sign into the Enpass app with the same email or Apple ID as you used to pay for Enpass.

To restore your purchase: