Troubleshoot: Autofill not working on Android for certain apps or websites

On some apps and websites, Autofill may not work correctly if the device’s operating system cannot identify the login fields needing to be filled.

If Enpass doesn’t pop up to autofill for an app or website, try these steps:

  1. If you haven’t already, make sure Autofill is enabled on your device.
  2. Open the app or website where you want to log in.
  3. Long press in Username or Password field, which should bring up the Enpass overlay.
  4. Tap Autofill with Enpass, which will open the Enpass app.
    Tap autofill with Enpass
  5. Select the Enpass Item from which to autofill your credentials.
  6. Enpass fills in your credentials in the app or website login fields.

 

Enpass Autofill should continue to work in the affected app as long as the app is running in the background. Once the app has been swiped away, when the affected app is next launched, if you need Autofill again, repeat these steps.