Checking a user’s Enpass Business and Enpass Hub status in the Admin Console

Admins can check each user’s Enpass Business status — the status of their authentication with the Enpass Hub — from the Users section of the Enpass Admin Console.

To check a user's status in the Enpass Admin Console

  1. Click ⋮ beside a user’s name, and select View Devices.

Here you will find...

  • License Status
    • Whether the user has been activated
  • Enpass Hub Status
    • Whether the user has authenticated their Enpass app with the Hub (providing them access to Hub-related features)
  • Devices
    • Information about devices on which Enpass Business has been activated for this user, and the status of each device’s authentication with the Enpass Hub
  • Reset Enpass Hub Keys
    • If there is a conflict in the keys that identify the user’s Enpass app to your Hub, a Reset Enpass Hub Keys button will be available on this page
    • Clicking this button will erase these keys, after which the user must re-launch their Enpass app so it can reconnect with the Enpass Hub, creating new keys
      Reset hub keys

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